Customer Support Representative
About the position
The Customer Support Representative will assist customers through email, chat, and other approved communication channels. The role focuses on understanding customer questions, providing accurate information, documenting interactions, and escalating issues that require specialist attention. Strong communication and patience are more important than industry-specific experience because comprehensive product training will be provided. This position is part of Clearpath Accounting's accounting and financial services operations in United States. The successful candidate will work with colleagues and stakeholders connected to the company's Seattle operations and will be expected to contribute to dependable day-to-day service delivery while following established processes and quality standards.
Responsibilities
- Respond to customer questions through approved support channels.
- Investigate routine account, order, or service issues.
- Document customer interactions accurately.
- Escalate technical or sensitive cases to the appropriate team.
- Identify recurring customer problems and share useful feedback.
Qualifications
- Strong written and verbal communication.
- Previous customer-facing experience is useful but not always required.
- Comfort learning new software systems.
Requirements
- Professional and patient communication style.
- Reliable internet connection for remote positions.
- Ability to follow customer-service procedures.
Benefits
- Paid training.
- Remote working opportunities.
- Performance development programs.
- Paid time off for eligible employees.
Skills
Application
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